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Terms/Privacy Policy.
Our Privacy and Return Policy for the Benefit of All our clients
Your privacy
This policy covers how we use your personal information. We take your privacy seriously and will take all measures to protect your personal information.Any personal information received will only be used to fill your order. We will not sell or redistribute your information to anyone. At hemalchem we are committed to safeguarding/preserving the privacy of our customers. This Privacy Policy explains what happens to any personal data that you provide to us, or that we collect from you while you visit our site. We do update this Policy from time to time so please do review this Policy regularly.
Use of Cookies
Cookies provide information regarding the computer used by a visitor. We may use cookies where appropriate to gather information about your computer in order to assist us in improving our website.
We may gather information about your general internet use by using the cookie. Where used, these cookies are downloaded to your computer and stored on the computer’s hard drive. Such information will not identify you personally. It is statistical data. This statistical data does not identify any personal details whatsoever
You can adjust the settings on your computer to decline any cookies if you wish. This can easily be done by activating the reject cookies setting on your computer.
Use of Your Information
We use the information that we collect from you to provide our services to you. In addition to this we may use the information for one or more of the following purposes:
- To provide information to you that you request from us relating to our products or services.
- To inform you of any changes to our website, services or goods and products.
Storing Your Personal Data
In operating our website it may become necessary to transfer data that we collect from you to locations outside of the USA and UK for processing and storing. By providing your personal data to us, you agree to this transfer, storing or processing. We do our utmost best to ensure that all reasonable steps are taken to make sure that your data is treated stored securely.
Access to Information
In accordance with the Data Protection Act 1998 you have the right to access any information that we hold relating to you. Please note that we reserve the right to charge a fee of €20 to cover costs incurred by us in providing you with the info.
Return & Refund Policy
Thanks for shopping at hemalchem.com
If you are not entirely satisfied with your purchase, we’re here to help.
Returns
You have 5 days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it.Your item must be in the original packaging.Your item needs to have the receipt or proof of purchase.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will provide you with a new product to replace the refunded one.
You will receive a refund in 4 days
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
Please note that shipping is free at hemalchem.com for orders greater than €500
If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions on how to return your item to us, contact us.
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